Shipping Policy

Order Processing
Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll get a tracking email once your order ships. High-demand periods may cause slight delays.

Shipping Times

• United States: 7–10 business days

• Rest of the World: 10–15 business days

These are estimated business days and do not include potential customs delays.

International Shipping & Customs
International orders may be subject to customs fees, import duties, or taxes. These are the recipient’s responsibility.

Address Accuracy
Please ensure your shipping address is correct. Etsura is not responsible for lost or returned packages due to incorrect addresses. Reshipping fees may apply.

Lost or Missing Packages
If your tracking shows delivered but you haven’t received it, check with neighbors, your local carrier, or safe locations. Contact hello@etsura.com within 7 days for assistance.

Questions?
Email us at hello@etsura.com. We’re here to help and appreciate your patience during high-demand periods!